Grooming Policies

Please read over our terms below before your appointment. We look forward to visiting you and your pet!
Heather’s Mobile Pet Salon

Here at Heather’s Mobile Pet Salon we take pride in our work and the stress free environment we provide for your pets. We strive to ensure the comfort of all pets that enter our mobile salons. That being said, we do reserve the right to refuse service if we believe your pet is overly stressed or aggressive so as not to endanger your pet or our groomers.

MATTED DOGS

It is the responsibility of the owner to maintain your pets coat between grooming’s. In the event your pet is matted and needs to be shaved the owner is releasing Heather’s Mobile Pet Salon from any liability that may arise from nicks or cuts, razor burn, raw irritated skin or any other issue directly resulting from matted hair. Any vet bills that are incurred are agreed upon to be the responsibility of the owner once the waiver is signed. The matting may result in an additional fee which is to be determined by the groomer.

SENIOR OR SPECIAL NEEDS

The safety and comfort of your pet is our number one concern. We ask that any known pre-existing issues, be released to the groomer upon arrival. In case of any medical issue that may arise during grooming, the owner is hereby releasing Heather’s Mobile Pet Salon from any liability that may stem from your pets age or special needs. 

SEDATED DOGS

Grooming or handling a sedated dog can become dangerous. We ask that if your pet has been sedated you make the groomer aware before the grooming process begins. We will muzzle pets that show aggression and will always give each pet the benefit of the doubt. IF YOUR PET IS A BITER OR SNAPS AT THE GROOMER, WE MUST BE MADE AWARE PRIOR TO GROOMING YOUR PET. We would rather be prepared than surprised. We will not groom dogs that require an injectable sedation.

FLEA/TICK

We strive to keep a sanitary and flea free environment for your pet to be groomed in. In the event your pet has fleas there will be a $30.00 fee applied to your bill for flea removal and trailer clean up so as to not spread them to other pets.

OWNERS IN MOBILE UNIT

Due to insurance regulations we do not permit owners to stay in the mobile unit while their pet is being groomed.

ACCIDENTS

We strive to ensure a safe environment for your pet.  Please be aware of our process that involves us to bathe your pet with shampoos and cut their fur with sharp scissors.  While we take precautions (such as using Ph balanced shampoo to eliminate irritations) pets can be wiggly during the grooming process and be irritated or allergic to shampoo.  In the event of accident, injury or irritation as a result of the grooming process any veterinary or medical treatment, or other damages, will be at your expense.

UNGROOMABLE PETS

In the event an appointment is booked and the animal is not able to be groomed due to aggression or any other issue, a $65.00 charge will be applied to your card to help cover the time and gas of the groomer on call. If at least half of the work was completed the full price of the groom will be charged.

DOUBLE COATED BREEDS

Shaving a double coated breed destroys their natural cooling system. Unless it is a case of severe matting or medical necessity we advise against doing so. Shaving a double coated breed could lead to alopecia, hair loss and in some instances heat stroke.

INCLEMENT WEATHER

In the event of severe weather all appointments will be rescheduled for future dates.

STANDING APPOINTMENTS

We strongly recommend getting your pet set up on a regular grooming schedule. This is something that can be discussed when your pet Is dropped off. In the event a standing appointment needs to be rescheduled or canceled we will have to get your pet back on schedule for the following appointment. With the number of standing appointments and clients we are unable to adjust schedules since they are booked out a year in advance. Missing three consecutive appointments will result in being taken off the rotation.

PHOTOS/VIDEOS

Any and all pictures and or videos taken of your pet before, during and after grooming process may be used on any sort of social media outlet or any other means we see fit for our business. I hereby grant permission for HMPS to use my pets name or picture for promotions, advertising or portfolio images and release Heather’s Mobile Pet Salon from any liability.

WOUNDS

Any dog with open wounds will not be groomed for the safety of your pet to minimize the risk of infection.

EMERGENCIES

LIABILITY RELEASE:  I expressly assume full responsibility for all risks of any and every kind involved with my pet’s participation in mobile dog grooming services with Heather’s Mobile Pet Salon.  In consideration of Heather’s allowing my dog to be groomed, I, on behalf of myself and my pet, do hereby agree to hold harmless, release, waive and forever discharge Heather’s Mobile Pet Salon, its owners, members, agents, representatives and employees (hereby known as “Heather’s”), from any and all claims, whether known and unknown, anticipated and unanticipated, which arise during or out of my pet’s participation in grooming services.  I further agree that in no event shall I bring any claims, demands, or legal action against Heather’s for any economic or non-economic losses, whether in negligence, gross negligence or mental anguish, due to bodily injury, property damage, or death sustained by my pet or myself in relation to pet grooming services and/or operation of the mobile dog groomer. I agree to indemnify and hold harmless Heather’s from all losses, damages, liabilities, costs and expenses (including but not limited to reasonable attorney’s fees and litigation costs) incurred by any of the released parties as a result of any claims, damages, expenses, costs, or suits brought against any of the released parties to recover any losses or damages which arise during or result from the mobile dog grooming service.