Q: Does my pet need to be current on vaccinations?
A: We do not require that your pet is current on their vaccinations but we do ask if they are behind or can not be vaccinated due to medical reasons that we are made aware.
Q: Can I be in the grooming unit when my dog is being groomed?
A: Due to insurance regulations we can not have anyone that is not an employee of Heather’s Mobile Pet Salon in any grooming unit.
Q: What forms of payment do you take?
A: Cash, check and all major credit cards. Checks are to be made out to Heather’s Mobile Pet Salon LLC.
Q: If I have my own shampoo can you use that?
A: If your pet has special shampoo due to skin issues we most certainly will use that. Aside from that we prefer to use our products to ensure the highest quality groom possible.
Q: Do I need to be home for my pet to be groomed?
A: As long as we have access to your pet, payment and detailed instructions for your pets grooming, we do not require anyone be home.
Q: What if my pet is unable to be finished due to behavior or medical issues?
A: Our number one concern is your pet’s well being. In the event your pet shows signs of distress or aggression we reserve the right to stop all grooming. In the event of old age we may suggest further grooming be done by an in home groomer or at your local vet clinic.
Q: What if I forget about my appointment?
A: In the event no one is home for a confirmed appointment there will be a $50.00 trip charge applied to your account which must be paid before any future appointments can be made.